FAQs
All you need to know…
Will there be a ballot for tickets?
No. Tickets will be made available for sale from our general ticket sale date 2nd April 2018 (or 26th March 2018 via our priority access pre-sale when you register online before 22nd March).
Can I purchase tickets in person?
Yes, tickets can be purchased from the Glasgow Life Tickets box office. There are two box offices, one is located at the Glasgow Royals Concert Hall Box Office, 2 Sauchiehall Street, Glasgow, G2 3NY (Monday – Saturday, 10am – 6pm) another is located at City Halls & Old Fruitmarket, Candleriggs, Glasgow, G1 1NQ (Monday – Saturday, 12pm – 6pm).
Can I buy a season pass for all sessions at the Championships?
No, season tickets are not available for all sessions, for information on tickets please visit our ticketing page.
How do I book tickets for the Accessible Areas of the Arena?
Tickets for accessible areas of the venue are not available to buy online and can instead be purchased over the phone or in person at the venue box office where an advisor can personally ensure that the seats purchased are suitable dependent on individual needs. Those who wish to purchase tickets for the accessible areas may do so over the phone on 0141 353 8000 or in person at the Glasgow Life box Offices.
What payment methods are accepted?
Most major Credit and Debit cards (including Visa, Delta, Electron, Maestro, MasterCard and Solo) can be used for tickets purchased online and in person. Cash will also be accepted for tickets bought in person at the venue box office.
Do children under 2 years of age require a ticket?
No. Children under the age of 2 years at the time of the event are considered ‘babes in arms’. They do not require a ticket and will not be allocated a seat. They must sit on the lap of an adult. Children over the aged 2 years or older at the time of the event require their own ticket and seat. Please note there is no space for prams or buggy’s next to seats, we advise to leave these in your car or at home.
Can I buy tickets for multiple sessions in the same transaction?
Yes, you can buy tickets for as many sessions as you would like to attend.
I live outwith the UK. Will my tickets be posted?
All customers out with the UK will be required to collect their tickets at the venue box office and tickets will not be posted overseas.
If I purchase tickets and then cannot attend the event, can I get a refund?
Tickets sold are non-refundable and non-transferable. Refunds cannot be issued unless the event is cancelled or re-scheduled.
Can I swap my tickets for another session?
Unfortunately not. Tickets are available for each competition session and are valid only for the session purchased. They are non-refundable and non-transferable.
Where can I view a seating plan?
Full details of arena seating layout can be viewed here.
If I am successful in securing a volunteer position at the event, will I be entitled to free or discounted tickets?
Unfortunately not. Although you won’t be entitled to any special discounts if you are successful, you will have a key role in one of the Europe’s largest events as it takes place in Scotland. A very unique opportunity indeed!
What happens if I have tickets for a session during which I am expected to volunteer?
We would ask you to prioritise your commitments as a volunteer which means it’s possible you could find yourself with tickets you are unable to use. As event organisers we would try our best to avoid this situation however there are no guarantees.
When will I receive my tickets?
If you have selected postal delivery your tickets will be dispatched 21 days before the event. If you have selected Box Office collection, you will be able to collect your tickets from 10 days before the event at the Glasgow City Halls or Glasgow Concert Hall box office. You can also collect your tickets from the Emirates Arena at the time of event.