Volunteer Role Profiles

As part of the Accommodation & Transport team, you will be the central point of contact for Delegations within the Official Championships Hotels or provide a warm welcome to all Delegates as they arrive at Glasgow Airport. 

Volunteer Drivers will support Delegates during their stay in Glasgow, collecting them from the airport and driving around the local area and venues. Volunteer Drivers require a Full UK Drivers licence with 3 penalty points or less and a good knowledge of Glasgow road networks. Good customer service experience and language skills would be an asset to this role.

Accommodation and Transport Team members will have good customer service skills and a friendly, welcoming manner.

Airport Assistants will meet and greet passengers from flights and assist them to await transport.

Key Tasks include:

• Customer service
• Liaising between the Meet & Greet Manager and the driving team

Key Skills of an Airport Assistant:

• Great communication skills
• Friendly, welcoming manner
• Language skills
• Pro-active
• Great time keeping

Airport Assistant Volunteers will be based at Glasgow Airport.

You must be available from 25 February – 28 February 2019 and able to attend one training day prior to this.

Hotel Volunteers will welcome, meet and greet guests and assist with the check-in process.  Volunteers will provide transport information and be on hand to answer any queries.

Key Tasks include:

• Customer service
• Updating Notice Boards
• Ensuring transport runs to schedule
• Checking daily arrivals & departures
• Providing information to guests
• Maintaining the look and feel of the hospitality spaces

Key Skills of a Hotel Volunteer:

• Customer service
• Attention to detail
• Clear oral communication
• Knowledge of Glasgow and the surrounding area
• Pro-active
• Having knowledge of hotel environment and an interest in athletics would be useful

Hotel Volunteers will be based across multiple hotels in Glasgow City Centre.

You must be available from 26 February – 3 March 2019 and able to attend one training day prior to this.

Volunteer Drivers will support delegates getting around Glasgow, picking guests up at Glasgow Airport, driving to competition venue and around local attractions.

Key Tasks include:

• Customer service
• Driving safely around Glasgow
• Ensuring cars are kept in good condition inside and out

Key Skills of a Volunteer Driver:

• Full UK Driving Licence with 3 penalty points or less
• Good eyesight
• Good time keeping
• Good communication skills
• Knowledge of Glasgow and the surrounding area

Volunteer Drivers will be based at Glasgow Hilton and move around the city.

You must be available from 25 February – 4 March 2019 and able to attend one training day prior to this.

Accreditation Volunteers will be the first point of contact for athletes, officials, media, Glasgow 2019 staff and fellow volunteers as they collect their Championship accreditation cards. Good communication and customer service skills are key for this role.

Accreditation Volunteers will be located at our Main Accreditation Centre, based between three venues: the Emirates Arena; VIP Accreditation Centre; and Team Accreditation Centre.

Accreditation Volunteers will be required for a longer period to help prepare accreditation cards ahead of distribution centres opening.

Key Tasks include:

• Customer Service
• Data entry
• Printing and laminating
• Distribution of accreditation cards

Key Skills of an Accreditation Volunteer:

• Customer Service
• Detail-orientated
• Computer skills
• Clear written and oral communication
• Ability to work under pressure
• Leadership Skills (for the Team Leader role)

Accreditation Team Members will be based at the Emirates Arena, and other city centre-based Accreditation Centres.

You must be available from 18 February – 3 March 2019 and able to attend one training day prior to this.

As part of the Anti-Doping team you will ensure that Anti-Doping procedures are strictly followed, completing paperwork and accompanying and observing selected athletes. A keen attention to detail and strong interpersonal skills are required for this role.

You will play a key role in notifying athletes selected for Doping Control and completion of notification paperwork. This may take place in the Team Hotels in or the Competition Venue.

In addition to completing the paperwork, the Anti-Doping Chaperone will be required to accompany and observe the selected athlete until they report to the Sample Collection Station. This may include chaperoning whilst athletes warm-down, receive therapy or treatment, attend press commitments, attend medal ceremonies etc.

Anti-Doping Chaperones will also support the reception desk in the Sample Collection Station, assist in the management of the flow of athletes within the Station, observe the waiting area, observe the media tribune/mixed zone etc.

Key Tasks include:

• Notifying athletes
• Chaperoning until the athlete is ready to provide their sample
• Completion of the notification paperwork
• Reporting any concerns or issues to your team leader

Key Skills of an Anti-Doping Chaperone:

• Strong interpersonal skills
• Attention to detail
• Confidentiality
• Clear written and oral communication

Anti-Doping Chaperones will be based at the Emirates Arena and / or Team hotels.

As part of the Clean Athletics team you will ensure that Anti-Doping procedures are strictly followed, completing paperwork and accompanying and observing selected athletes. A keen attention to detail and strong interpersonal skills are required for this role.

You will play a key role in notifying athletes selected for Doping Control and completion of notification paperwork. This may take place in the Team Hotels in or the Competition Venue.

In addition to completing the paperwork, the Clean Athletics Chaperone will be required to accompany and observe the selected athlete until they report to the Sample Collection Station. This may include chaperoning whilst athletes warm-down, receive therapy or treatment, attend press commitments, attend medal ceremonies etc.

Clean Athletics Chaperones will also support the reception desk in the Sample Collection Station, assist in the management of the flow of athletes within the Station, observe the waiting area, observe the media tribune/mixed zone etc.

Key Tasks include:

• Notifying athletes
• Chaperoning until the athlete is ready to provide their sample
• Completion of the notification paperwork
• Reporting any concerns or issues to your team leader

Key Skills of a Clean Athletics Chaperone:

• Strong interpersonal skills
• Attention to detail
• Confidentiality
• Clear written and oral communication

Clean Athletics Chaperones will be based at the Emirates Arena and / or Team hotels.

You must be available from 28 February – 3 March 2019 and able to attend one training day prior to this.

Competition Volunteers will provide key support to athletes and officials to enable the competition to run smoothly. 

Competition Volunteers must be physically fit and a good knowledge and interest in athletics would be of benefit. Competition Volunteers will be at the heart of the action and must demonstrate an ability to follow instruction and work as part of a team and show respect for the competition at all times.

There are many roles within the Competition Team, all playing a key role in supporting all aspects of the event.

Athlete Steward Volunteers will escort athletes between training venues and competition areas, liaising with Competition Managers to ensure a smooth transit throughout. Athlete Steward Volunteers will be based at the Emirates Arena.

Key Tasks include:

• Escorting athletes between training venues and competition areas
• Customer Service
• Liaising with Competition Managers and Call Room Managers

Key Skills of an Athlete Steward Volunteer:

• Customer Service
• Clear communication
• Good level of fitness and mobility
• Ability to work under pressure
• Empathy for the needs and behaviour of elite athletes and their support teams

Information Volunteers will support the Help Desk, providing a point of contact for the Coaches, Team Officials, Athletes, Event and Competition Management. Information Volunteers will be based at the Emirates Arena and official hotels.

Key Tasks include:

• Providing information
• Customer Service
• Liaising with officials

Key Skills of an Information Volunteer:

• Customer Service
• Clear communication
• Ability to work under pressure
• A friendly and outgoing manner
• Language skills would be desirable

Track Team Volunteers will be on the Field of Play supporting athletes, team officials and assisting the Competition Management team. Track Team volunteers will be based at the Emirates Arena, Scotstoun Stadium or Tollcross International Swimming Centre.

Key Tasks include:

• Ensuring that all facilities and team areas are serviced to a high standard
• Resolving issues
• Setting up / moving equipment as directed

Key Skills of a Track Team Volunteer:

• Ability to follow instruction
• Ability to work under pressure
• Good level of fitness and mobility

Training Team Volunteers will support the athletes training and warm up, ensuring that facilities and team areas are serviced to a high standard. Training Team volunteers will be based at the Emirates Arena, Scotstoun Stadium or Tollcross International Swimming Centre.

Key Tasks include:

• Ensuring facilities and team areas are maintained to a high standard throughout
• Ensuring the training environment is safe and suitable for athletes to train in
• Resolving issues
• Assist with team enquiries during the training session

Key Skills of a Training Team Volunteer:

• Great communication skills
• Ability to follow instruction
• Ability to work under pressure
• Good level of fitness and mobility

Technical Volunteers play a key role in the operations of the competition, supporting data entry, updating athlete data, assisting with the transponder data. Technical volunteers will be based at the Emirates Arena.

Key Tasks include:

• Data entry
• Collecting and recording transponder data

Key Skills of a Technical Volunteer:

• Ability to follow instruction
• Ability to work under pressure
• Good level of fitness and mobility

For all of these roles, you must be available from 28 February – 3 March 2019 and able to attend one training day prior to this. Depending on the role allocated, you may be based at the Emirates Arena, one of the official hotels or an external training venue.

Event Presentation Volunteers will play a key role in a highly visible aspect of the Championships. There are two roles within the Events Presentation Team, each supporting the successful delivery of the Championships.

Good communication and attention to detail are vital for these roles.

Event Presentation Assistant Volunteers will provide logistical and administrative support to the Event Presentation Director and Event Presentation Manager, as well as providing pre-show Field of Play assistance to the in-field presenter and cameramen.

Event Presentation Assistant Volunteers will be at the heart of the action, supporting the smooth running of the event and getting up-close experience on how the buzz and atmosphere are created at a Championships.

Key Tasks include:

• Assisting the Director and Manager
• Printing and distributing documents
• Pre-show back up for the in-field presenter including VIP collection and delivery to the FOP area
• General administrative duties

Key Skills of an Event Presentation Assistant Volunteer:

• Clear communication
• Confidence
• Ability to work independently and as part of a team

Event Presentation Technical Assistant Volunteers will support the Graphics Operator in showing live data on the event screens, playing a key role in ensuring that accurate and up to date information is displayed to the crowd.

Key Tasks include:

• Assisting the Graphics Operator
• Inputting live data to the screens
• Monitoring general competition progress
• Monitoring multi-events scoring

Key Skills of an Event Presentation Technical Assistant Volunteer:

• Experience working in a pressurised and stressful environment
• Knowledge of and interest in athletics
• Data entry / using computers

Event Presentation Volunteers will be based at the Emirates Arena.

You must be available from 28 February – 3 March 2019 and able to attend one training day prior to this.

As part of the Hospitality Team you will be responsible for welcoming and escorting VIP guests to the hospitality areas, helping ensure they have a positive experience at the event.

Great customer service and strong interpersonal skills are required for this role.

Hospitality Volunteers will provide a range of services and support all guests who attend the Championships.

Key Tasks include:

• Supporting the welcome desk / reception area
• Helping transition guests to the Medal Ceremonies events
• Showing guests to their allocated seating
• Support wayfinding for all guests to the hospitality lounge
• Maintaining the look and feel of the guest areas

Key Skills of a Hospitality Volunteer:

• Strong interpersonal skills
• Attention to detail
• Customer service
• Clear written and oral communication
• Language skills (desirable)

Hospitality Volunteer will be based at the Emirates Arena and / or Team hotels.

You must be available from 28 February – 3 March 2019 and able to attend one training day prior to this.

Technology will be at the heart of operations throughout the event and skilled volunteers are required to support the smooth running of technology services.

Good communication and knowledge of IT systems are key skills for this role.

Information Technology Volunteers will assist with the deployment / setup / support / decommission of IT equipment in specific areas. You will ensure that Helpdesks, Accreditation Centres, Office and key user working areas are supported and functioning.

Information Technology Volunteers will problem solve basic PC / MAC and printing issues including paper refresh and distribution as required. Information Technology Volunteers will often work independently with limited supervision and be trustworthy.

Key Tasks include:

• Safety (tidy cabling)
• Monitoring and reporting
• Escalation of any issues found
• Solve basic PC use/setup issues
• Work without supervision
• Help users access permitted networks

Key Skills of an Information Technology Volunteer:

• Customer Service
• Problem solving and information gathering
• Clear communication
• PC & MAC troubleshooting (basic network / printing / email)
• Ability to work under pressure

Information Technology Team Members will be based at the Emirates Arena, and / or Team hotels.

You must be available from 23 February – 4 March 2019 and able to attend one training day prior to this.

Kit Carriers play a vital role in supporting athletes during competition by preparing, collecting, maintaining and safeguarding athlete’s kits during the competition.

Kit Carriers Volunteers must be physically fit and a good knowledge and interest in athletics would be of benefit. Kit Carriers Volunteers will be at the heart of the action and must demonstrate an ability to follow instruction and work as part of a team and show respect for the competition at all times.

Key Tasks include:

• Preparing, collecting, maintaining and safeguarding athlete’s kits during competition sessions
• Post session gather any lost property and return to the Sport Information desk
• Demonstrating respect for the competition

Key Skills of a Kit Carrier Volunteer:

• Reliable and detail orientated
• Ability to follow a detailed schedule
• Ability to work as part of a team
• Good observation skills

Kit Carriers will be based at the Emirates Arena.

You must be available from 28 February – 3 March 2019 and able to attend one training day prior to this.

As part of the Spectator Services Team you will be the first point of contact with spectators, helping to create the buzz and excitement. Volunteers will be required to be on hand to provide information and deal with queries and requests as well as welcoming spectators and directing them to or around the venue.

Great customer service and strong interpersonal skills are required for this role.

Key Tasks include:

• Providing excellent customer service to spectators
• Provide way finding services
• Assist with spectator flow
• Creating a fun, exciting atmosphere for spectators as they arrive / leave the venue

Key Skills of a Spectator Services Volunteer:

• Strong interpersonal skills
• Customer service
• Clear written and oral communication
• Able to stand / walk for long periods of time
• Great teamwork
• Language skills (desirable)

Spectator Services Volunteer will be based at the Emirates Arena.

You must be available from 28 February – 3 March 2019 and able to attend one training day prior to this.

There are two roles within the Victory Ceremonies team, each playing a key role in the successful delivery of the Medal Ceremonies.

Volunteers will be required to carry out a high profile role with the responsibility of notifying athletes of the ceremony, ensuring that all requirements such as medals, flowers and gifts are prepared for Medal Ceremonies, often under pressure.

Victory Ceremonies Volunteers will have great interpersonal skills and show attention to detail.

Victory Ceremonies Team Member will be the point of contact for all aspects of the Victory Ceremonies, including Athlete notifications and ceremony preparation.

Key Tasks include:

• Notifying athletes
• Data interpretation – confirmation of results
• Ceremonies preparation including medal trays, VIPs and line ups

Key Skills of a Victory Ceremonies Team Member:

• Strong interpersonal skills
• Attention to detail
• Clear written and oral communication
• Ability to stay calm in a busy environment
• Language skills where possible

Medal Bearer – Victory Ceremonies Team Member will support the team responsible for the smooth running of the Ceremony itself. This includes medal bearing, athlete escort and VIP escort.

Key Tasks include:

• Ensuring the 26 Medal Ceremonies run as smoothly as possible
• Ensuring athletes are fully briefed with the details on their ceremony

Key Skills of a Medal-Bearer:

• Listens to and carries out specific instruction well
• Strong interpersonal skills
• Attention to detail
• Ability to stay calm in a busy environment

Victory Ceremonies Team Members will be based at the Emirates Arena.

You must be available from 1 – 3 March 2019 and